Returns & Exchanges

At PrimeFish Seafood Co., we are committed to providing the highest quality fresh and frozen seafood. Due to the perishable nature of our products, we offer a 100% satisfaction guarantee with immediate replacements or refunds for any items that do not meet our rigorous quality standards.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your seafood for quality and ensure the temperature is maintained; any concerns must be reported within 24 hours of receipt.

• 2.
  Document the Issue

  Take clear photographs of the product and the shipping label, as these are required to process claims for damaged goods or quality discrepancies.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and the attached photos to initiate the refund or replacement process.

• 4.
  Resolution Processing

  Our quality control team will review your claim within 48 hours and issue a full refund to your original payment method or schedule an expedited replacement shipment.